Vocera

Vocera is a powerful AI voice agent testing platform designed to streamline the testing process for voice AI in industries like healthcare. It emerged from the necessity to ensure reliability and reduce manual testing efforts, which are often error-prone. Vocera offers end-to-end testing and monitoring features, such as simulating realistic conversations and generating automated scenarios from call scripts. This not only enhances the efficiency of voice agent development but also guarantees that all potential issues are identified and addressed promptly. With capabilities like real-time monitoring and custom evaluation metrics, Vocera helps businesses ensure their voice AI agents perform optimally, saving both time and resources.

Simulate Conversations

AI recreates realistic interactions using a library of workflows and personas, ensuring thorough and efficient testing without manual intervention.

Automated Scenario Generation

Automatically generates 100+ possible scenarios from call scripts or recordings, thoroughly testing voice agents to uncover potential issues before they hit production.

Customization

Custom personas and evaluation metrics cater to specific client priorities, enabling tailored testing and optimization to meet diverse user needs.

Monitoring

Enables continuous monitoring and analysis of production calls with real-time insights, detailed logs, and trend analysis for optimal performance and swift error resolution.

End-to-End Testing and Observability

Provides a comprehensive framework for testing all aspects of voice agents, from conversations to edge cases, ensuring reliability and robustness in real-world applications.

Healthcare Agent Testing: Hospitals can simulate complex conversations using Vocera's AI to ensure their voice agents handle patient inquiries efficiently. By replicating different workflows and personas, healthcare providers reduce manual errors and save time, ensuring reliable agent performance in critical situations.

Customer Support Optimization: E-commerce platforms can automate the testing of customer service agents by generating various interactions. Vocera's scenario generation helps identify issues by replaying real conversations, allowing speedy resolution and enhanced compliance, leading to improved customer satisfaction.

Financial Services Compliance: Banks can monitor their AI agents' performance using Vocera for transaction-related calls. By receiving instant alerts on compliance check failures, financial institutions ensure adherence to regulations, avoid penalties, and maintain trustworthiness.

Education Helpline Testing: Universities can employ Vocera to simulate interactions with prospective students, ensuring their helplines handle admissions inquiries accurately. Automated scenario testing guarantees that students receive timely, consistent, and precise information, enhancing enrollment experiences.

Tech Support Quality Control: Technology companies can use Vocera to simulate troubleshooting scenarios for users. By evaluating AI responses swiftly and replaying problematic conversations, they ensure their support agents provide effective solutions, leading to quicker resolutions and happier customers.

Step 1: Simulate Conversations: Use Vocera's AI to recreate realistic interactions with a range of workflows and personas.

Step 2: Automated Scenario Generation: Provide your call script or recording to Vocera to generate 100+ possible scenarios.

Step 3: Customization: Tailor personas and evaluation metrics to meet your specific client's priorities and needs.

Step 4: Monitoring: Continuously monitor and analyze all your production calls for performance issues and improvements.

Step 5: Observability: Utilize real-time insights, detailed logs, and trend analysis through an intuitive dashboard for optimal AI performance.

What is Vocera?

Vocera is an AI voice agent testing platform designed to automate the testing and monitoring of voice agents.

Why was Vocera created?

Vocera was created to address time-consuming and error-prone manual testing of voice agents in healthcare.

Who can use Vocera?

Anyone building voice AI agents, particularly in industries needing reliable and compliant voice interactions.

How does Vocera simulate conversations?

Vocera uses AI to recreate realistic interactions with a library of workflows and personas.

What does automated scenario generation mean in Vocera?

Vocera generates over 100 possible scenarios based on your call scripts or recordings.

Can Vocera customize testing scenarios?

Yes, you can create custom personas and evaluation metrics tailored to your specific needs.

How does Vocera help with monitoring calls?

Vocera provides real-time insights, detailed logs, and trend analysis for optimal call performance.

What types of issues can Vocera identify?

Vocera can identify edge cases, compliance skips, and interaction problems like interruptions or broken prompts.

How does Vocera improve voice agent reliability?

By thorough testing and continuous monitoring, Vocera ensures your voice agents perform reliably.

How does Vocera benefit my workflow?

Vocera significantly reduces manual testing time, making your development process quicker and more efficient.